Complaints Policy

Last updated: 22 March 2026

How to complain

If you are unhappy with any aspect of the Conviction Scout service, please contact us at complaints@convictionscout.com. We aim to acknowledge all complaints within 2 working days and resolve them within 14 working days.

What you can complain about

• Accuracy of claims, theses, or evidence attribution
• Moderation decisions or community disputes
• Privacy or data handling concerns
• Billing, subscription, or refund issues
• Accessibility or service availability
• Content that you believe misrepresents your public commentary

Our process

1. Acknowledgement — We confirm receipt and assign a reference number within 2 working days.
2. Investigation — The relevant team reviews your complaint and gathers necessary information.
3. Resolution — We respond with our findings and any corrective action within 14 working days.
4. Escalation — If you are not satisfied with our response, you can escalate to the relevant external body (see below).

External escalation

• Privacy complaints — Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint
• General service complaints — We are not a regulated financial services firm, so the Financial Ombudsman Service does not apply. For disputes relating to digital services, contact your local consumer advice service.

Contact

Email: complaints@convictionscout.com