Resolve the common questions quickly, then route into support when self-serve fails.
Billing, account access, alerts, methodology, and formal routes all stay visible here. The goal is to reduce friction, not trap you in a dead-end help maze.
Search help
Search by topic, workflow, or the problem you were trying to solve.
Still need a human route?
Support stays visible even when self-serve is the likely fastest path.
Top categories
Start with the lane that matches the kind of friction you hit.
Getting started
Understand what Conviction Scout does and where to begin.
Billing
Renewals, refunds, cancellation posture, and plan changes.
Account access
Login, email legitimacy, and account-security guidance.
Alerts & digests
Notification posture, unread state, and briefing expectations.
Trust & methodology
How theses, evidence, counter-theses, and disclosures work.
Formal routes
Complaints, privacy, and other explicitly human-owned paths.
Recommended articles
These are the highest-signal starting points for the most common support questions.
How Conviction Scout builds theses and evidence trails
Start here if you want the high-level explanation of claims, evidence, confidence, and counter-theses.
Public contact for partnerships, press, and enterprise
Use the public contact route for non-account enquiries that do not belong in signed-in billing or support workflows.
Compare plans before you change billing posture
Use the pricing surface to compare Observer, Scout, and Analyst outcomes before you enter hosted checkout.
How complaints are handled
Use the formal complaints route for dissatisfaction that should not be folded into ordinary product-help flows.
Notification and digest settings
Control in-app notifications, digest cadence, and whether support or thesis updates appear in your inbox.
Open billing and plan settings
Review renewal timing, billing interval, current entitlement posture, and the hosted billing tools available for your account.
Privacy and data-rights routes
Use the privacy route for deletion, data-rights, and legal/privacy requests rather than a general support ticket.
Refund and cooling-off guidance
Read the published refund rules before opening a billing dispute or goodwill refund request.
Verify genuine Conviction Scout emails
Use this if you are unsure whether an email, verification code, or account message is legitimate.