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Refund Policy

Last updated: 23 March 2026

14-day cooling-off period (EU/UK)

If you are in the EU or UK, you have the right to cancel your subscription within 14 days of purchase for a full refund under the Consumer Contracts Regulations 2013 (UK) or the Consumer Rights Directive 2011/83/EU. If you have explicitly consented to immediate access to premium features and acknowledged the loss of your cooling-off right, a pro-rata refund may apply instead.

When a cooling-off refund is processed, your access to premium features is revoked immediately and you are returned to the free tier.

Cancellation

You can cancel your subscription at any time from your billing portal in account settings. No phone call, email, or chat is required. When you cancel:

  • Your access to premium features continues until the end of your current billing period.
  • No further charges will be made after cancellation.
  • You can re-subscribe at any time with no penalty.

Annual plans

If you cancel an annual plan within the first 30 days, you are entitled to a pro-rata refund for the remaining full months. After 30 days, a partial pro-rata refund for remaining months may be available at our discretion. In both cases, access to premium features is revoked immediately upon refund.

Service outages

If the platform experiences an outage exceeding 24 hours, a pro-rata credit will be applied automatically to your account.

Billing errors

If you are charged in error or charged twice, contact billing@convictionscout.com and we will issue a full refund within 5 business days.

How to request a refund

You can request a refund directly from the billing section in your account settings. Click "Request refund" next to the relevant charge, select a reason, and submit. Eligible refunds (cooling-off, duplicate charges, billing errors) are processed automatically. Other requests are reviewed by our support team and we aim to respond within 1 business day.

Alternatively, email billing@convictionscout.com with your account email address and the reason for your request.

Invoices and receipts

You will receive an invoice by email for every charge. All past invoices and credit notes can be downloaded from your billing portal in account settings. If you need an annual billing summary for tax purposes, this is available from your account settings.

Business customers

If you are purchasing for a business, you can add your company name, billing address, and VAT number in the billing portal. We will not charge VAT on invoices to businesses with a valid EU or UK VAT number (reverse charge applies). Your invoices will include all fields required for business expense claims and VAT reclaim.

Disputes

If you are not satisfied with our response to a refund request, you can escalate via our Complaints Policy. If you are in the EU, you may also use the European Commission's Online Dispute Resolution platform.