How to know an email is really from us

Last updated: 23 March 2026

This page explains how to tell the difference between a genuine Conviction Scout email and a fake. If you ever receive an email claiming to be from us that feels wrong, don't click anything — forward it to security@convictionscout.com and we'll investigate.

We only send email from @convictionscout.com

Every genuine email from Conviction Scout comes from an address ending in @convictionscout.com. We never send from addresses like @convictionscout-support.com, @convictionscout.co, @convictionscout-billing.com, or any other domain. If the sender address doesn't end in exactly @convictionscout.com, it is not from us.

What we will never ask you by email

Check where links point before you click

Hover over any link in the email (or long-press on mobile) to see the real destination. Every link in a genuine Conviction Scout email points to one of these domains:

• convictionscout.com — our marketing and help site
• app.convictionscout.com — the product

If a link points anywhere else — especially a domain that looks similar but isn't quite right — do not click it.

Look for your personal details

Every genuine Conviction Scout email addresses you by name and includes your account reference (a short code like A1B2C3). It also explains exactly why you received the email. A scammer is unlikely to have these details.

Check for the verified sender badge

Email services can verify that our emails are genuinely from us using cryptographic signatures. Here's what to look for:

• Gmail: A small checkmark or "via convictionscout.com" next to the sender name. Click "Show details" and look for "Signed by: convictionscout.com".
• Apple Mail: A blue checkmark badge next to the sender name in supported versions.
• Outlook: Look for "Signed by: convictionscout.com" in the message headers.

Look for our logo

In Gmail, Apple Mail, Yahoo Mail, and Fastmail, our verified brand logo appears next to our name in your inbox — not a generic initial icon. If an email claims to be from Conviction Scout but shows a plain letter icon instead of our logo, treat it with caution.

When in doubt, don't click

If you receive an unexpected email that claims to be from us:

1. Don't click any links in the email.
2. Open your browser and go directly to app.convictionscout.com.
3. Log in as normal. If there's a genuine action required, you will see it in your dashboard or settings.

Report suspicious emails

If you receive a suspicious email that claims to be from Conviction Scout, please forward it to security@convictionscout.com. We will investigate and respond within one working day.

Reporting helps us protect you and other users. We may issue an advisory if we detect a widespread phishing campaign.

What we're doing to protect you

Behind the scenes, we use multiple layers of email authentication to make it harder for scammers to impersonate us:

• Sender verification (SPF): We publish a record that tells email providers which servers are allowed to send email from our domain. Emails from unauthorised servers are rejected.
• Cryptographic signing (DKIM): Every email we send is digitally signed. Your email provider checks this signature to confirm the message hasn't been tampered with.
• Reject policy (DMARC): We instruct email providers to reject any email that fails our verification checks — not just send it to spam, but refuse to deliver it at all.
• Verified brand logo (BIMI): We display a certificate-verified logo in your inbox so you can see at a glance that the email is genuine.
• Encrypted delivery (TLS): All our emails are sent over encrypted connections.

Verify an email reference number

Every email from Conviction Scout includes a reference number in the footer (e.g. CS-WEE-260323-A1B2C3D4). If you're unsure about an email, contact support@convictionscout.com and quote the reference. Our team can verify whether the email is genuine.